Privacy Policy

Holiday Homes Catral and Mobile Holiday Homes are committed to protecting your privacy and processing your personal data in a transparent, lawful and secure manner.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our websites, contact us or use our services.

Joint Controllers

The personal data collected through holidayhomescatral.com and mobileholidayhomes.com are jointly processed by:

Holiday Homes Catral
NIF/NIE: Y1891878H 
Registered Office: Calle Albellón, 3, 03158 Catral (Alicante), Spain
Email: info@holidayhomescatral.com

Mobile Holiday Homes
NIF/NIE: [Pending]
Registered Office: Calle Albellón, 3, 03158 Catral (Alicante), Spain
Email: info@mobileholidayhomes.com

Both companies act as Joint Controllers where applicable under the UK GDPR, the EU General Data Protection Regulation (GDPR) and applicable Spanish data protection legislation.

What Personal Data We Collect

Depending on the services requested, we may collect:

• Name and surname
• Postal address
• Email address
• Telephone number
• Identification documents where legally required
• Property details
• Financial and payment information
• Bank account details where necessary
• Communications with our team
• Documentation required to complete property transactions
• Website usage information

We collect only the information necessary to provide our services.

Purpose of Processing

Your personal data may be processed for the following purposes:

• Responding to enquiries and requests.
• Managing property sales, purchases and rentals.
• Property management services.
• Mobile home sales and related services.
• Preparing contracts and legal documentation.
• Liaising with notaries, lawyers, registries, banks and public authorities.
• Processing payments and deposits.
• Client relationship management.
• Internal administration.
• Compliance with legal obligations.
• Improving our services.
• Sending marketing communications where legally permitted or where consent has been given.

Artificial Intelligence (AI)

To improve efficiency and customer service, we may use trusted artificial intelligence (AI) technologies to assist with:

• Drafting correspondence.
• Preparing documentation.
• Organising information.
• Summarising documents.
• Administrative support.
• Customer communication assistance.

Artificial intelligence is used solely as a support tool.

All contracts, legal documentation, financial information, important correspondence and business decisions are reviewed and approved by an authorised member of our team before being relied upon or issued.

We do not use AI to make automated decisions that produce legal or similarly significant effects on individuals.

Where AI providers process personal data on our behalf, appropriate contractual, technical and organisational safeguards are implemented in accordance with applicable data protection legislation.

Legal Basis

We process personal data under one or more of the following lawful bases:

• Performance of a contract.
• Steps requested before entering into a contract.
• Compliance with legal obligations.
• Legitimate business interests.
• Consent, where required by law.

Data Recipients

Personal data may be shared only where necessary with trusted organisations involved in providing our services, including:

• Hosting providers.
• Email providers.
• Secure cloud storage providers.
• CRM providers.
• Artificial intelligence service providers.
• IT support providers.
• Notaries.
• Property Registries.
• Lawyers.
• Accountants.
• Banks.
• Currency exchange providers.
• Insurance companies.
• Public authorities where legally required.

We never sell your personal data.

We do not share personal data with third parties for their own marketing purposes.

International Transfers

Some technology providers may process information outside the European Economic Area or the United Kingdom.

Where this occurs, appropriate safeguards are implemented, including approved contractual mechanisms where required by law.

Data Retention

Personal data are retained only for as long as necessary to fulfil the purposes for which they were collected.

Where legislation requires longer retention periods, data will be retained in accordance with those legal requirements.

Security

We implement appropriate technical and organisational measures to protect personal data, including:

• Access controls.
• Secure cloud services.
• Password protection.
• Encryption where appropriate.
• Regular software updates.
• Confidentiality obligations.
• Careful selection of trusted technology providers.

Although no electronic system can guarantee absolute security, we continuously review and improve our security measures.

Your Rights

You have the right to:

• Access your personal data.
• Correct inaccurate information.
• Request deletion where legally applicable.
• Restrict processing.
• Object to processing.
• Request data portability.
• Withdraw consent at any time where consent is the legal basis.

Requests should be sent to:

privacy@holidayhomescatral.com

or

info@mobileholidayhomes.com

Please include "GDPR Rights Request" together with proof of identity.

You also have the right to lodge a complaint with the Spanish Data Protection Agency:

https://www.aepd.es

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be published on this website.

Last Updated: June 2026